Shipping Policies
Effective Date: 27.04.2026
1. Introduction
This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of products purchased through our website www.beyond-peptides.com. By placing an order with us, you agree to the terms stated herein.
2. Order Processing
- Order Confirmation: Orders are processed once full payment has been received and confirmed. You will receive an order confirmation via email.
- Processing Time: Orders are typically processed within up to 7 business days after payment confirmation.
- Order Validity: An order is considered valid only after payment has been received in full.
3. Shipping Methods and Delivery Times
- Shipping Options:
- Standard Shipping (EU customers): Delivery within the EU via DHL, typically within 7–10 business days after dispatch.
- Express Shipping (International customers): Worldwide delivery via DHL Express, typically within 7–14 business days after dispatch depending on destination and customs processing.
- Delivery Estimates: Standard delivery within the EU typically takes 7–10 business days after dispatch. International deliveries may take longer depending on customs processing. Delivery times are estimates and not guarantees. Actual delivery times may vary due to factors beyond our control, such as customs delays or carrier issues.
- Extended Delivery Times: During periods of high demand or low stock, processing and delivery may take longer than the standard timeframes stated above. In such cases, customers will be informed promptly.
4. Shipping Costs
- Calculation: Shipping costs are calculated based on the destination, weight, and dimensions of the package. Costs will be displayed at checkout.
- Taxes and Duties: You are responsible for any customs duties, taxes, or fees imposed by your country’s authorities.
5. Shipping Restrictions
- International Shipping: We ship products from our warehouse to select countries. It is your responsibility to ensure that our products can be legally imported into your country.
- Legal Compliance: You must comply with all local laws and regulations regarding the purchase, importation, and use of our products.
Prohibited - Destinations: We do not ship to countries or regions where our products are prohibited by law.
6. Customs and Import Regulations
- Customer Responsibility: You are solely responsible for understanding and complying with the import regulations of your country.
- Customs Clearance: Delays caused by customs inspections are beyond our control. We are not liable for any delays or seizures by customs authorities.
- Documentation: Necessary documentation will be provided for customs clearance. However, we cannot guarantee that your package will pass customs inspections.
7. Address Accuracy
- Correct Information: Ensure that the shipping address and contact information provided are accurate and complete.
- Undeliverable Packages: We are not responsible for shipments that are undeliverable due to incorrect or incomplete address information.
- Reshipment Fees: If a package is returned due to an incorrect address, you may be responsible for additional shipping charges to resend the package.
8. Risk of Loss
- Transfer of Risk: Title and risk of loss pass to you upon our delivery of the package to the carrier.
- Insurance: Shipping insurance is available upon request and at an additional cost.
9. Discreet Packaging
- Privacy Protection: All shipments are packaged discreetly without any indication of the contents to protect your privacy and confidentiality.
- No Inclusions of Invoices: Physical invoices or packing slips are not included in the shipment. All documentation is sent electronically via email.
10. Delivery Issues
- Delayed Delivery: We are not liable for delays caused by events beyond our control, including but not limited to customs delays, natural disasters, or carrier disruptions.
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date or receipt. We will assist in filing a claim with the carrier.
- Force Majeure: We are not responsible for failures or delays in delivery due to events beyond our reasonable control.
11. Returns and Refunds — All Sales Final
Due to the research-grade, sealed, temperature-controlled, and perishable nature of all Products sold by FORGETRADE LIMITED, all sales are final. Returns, exchanges, or refunds for change of mind, misunderstanding, or any reason other than those listed below are not accepted, regardless of whether you order as a Consumer or as an Entrepreneur.
Limited exceptions (consistent with §9 of our Terms of Service):
- Wrong product delivered: a Product different from the one ordered.
- Materially defective on arrival: for example, purity below specification or visible product damage. Must be reported within 7 days of delivery, with photographic evidence.
- Visibly damaged or compromised package: reported within 7 days of delivery, with photos of the package and product.
- Lost shipment confirmed by the carrier.
Refund processing: Refunds approved under the limited exceptions above are issued within 14 days after inspection or carrier confirmation, via the original payment method. Original shipping costs are non-refundable unless FORGETRADE LIMITED is at fault.
12. Reporting Defective Products
If you receive a defective Product or one that does not match your order, contact [email protected] within 7 days of receipt with the order number, photographs of the package and Product, and a brief description of the issue. Confirmed defects are remedied by replacement or refund at our discretion, in accordance with applicable mandatory law.
13. Statutory Basis for the Exclusion of Returns
The exclusion of returns under §11 is grounded in Article 38 points 5 and 6 of the Polish Act on Consumer Rights of 30 May 2014, which excludes the right of withdrawal for goods that are perishable or have a short shelf life (point 5) and for goods supplied in sealed packaging that cannot be returned for health-protection or hygiene reasons after the seal has been broken (point 6). The same statutory exclusion applies under the equivalent provisions implementing Directive 2011/83/EU in other EU Member States (e.g., § 312g(2) German Civil Code).
14. Compliance with Laws
- Import Regulations: You are responsible for ensuring that the products comply with all import regulations and that all necessary permits or licenses are obtained.
- Legal Consequences: We are not liable for any legal consequences arising from your failure to comply with local laws and regulations.
- No Liability for Seizure: We are not responsible for products seized or confiscated by customs or other authorities.
15. Payment Terms
- Bitcoin Payments:
- Pricing Adjustment: A surcharge of up to 0.5% may be added to Bitcoin payments to account for exchange rate fluctuations.
- Payment Acceptance: If the Bitcoin payment received is more than 2% below the order total due to exchange rate changes, the payment may be rejected, and the order canceled.
- Refunds: Refunds for Bitcoin payments will be issued in Bitcoin, subject to the exchange rate at the time of refund.
- Bank Transfers: Orders paid via bank transfer will be processed once the funds have cleared in our account.
16. Limitation of Liability
- No Liability for Indirect Damages: We are not liable for any indirect, incidental, or consequential damages arising from shipping delays, customs issues, or other factors beyond our control.
- Maximum Liability: Our maximum liability to you for any losses or damages is limited to the total amount paid by you for the order.
17. Customer Obligations
- Information Accuracy: You are responsible for providing accurate shipping and contact information.
- Compliance Certification: By placing an order, you certify that you are authorized to receive the products and that they will be used in compliance with all applicable laws and regulations.
18. Amendments to the Shipping Policy
- Policy Updates: We reserve the right to modify this Shipping Policy at any time. Changes will be effective upon posting to our website.
- Notification of Changes: Significant changes to the policy will be communicated via email or a prominent notice on our website.
19. Governing Law and Jurisdiction
- Applicable Law: This Shipping Policy is governed by the laws of Hong Kong.
- Dispute Resolution: Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts located in Mong Kok, Hong Kong.
20. Contact Information
If you have any questions or concerns about this Shipping Policy, please contact us:
- Email: [email protected]
