Shipping Policies
Effective Date: 15.10.2024
1. Introduction
This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of products purchased through our website www.beyond-peptides.com. By placing an order with us, you agree to the terms stated herein.
2. Order Processing
- Order Confirmation: Orders are processed once full payment has been received and confirmed. You will receive an order confirmation via email.
- Processing Time: Orders are typically processed within [insert time frame, e.g., 3 business days] after payment confirmation.
- Order Validity: An order is considered valid only after payment has been received in full.
3. Shipping Methods and Delivery Times
- Shipping Options:
- Standard Shipping: Estimated delivery time is 5-10 business days.
- Express Shipping: Estimated delivery time is 3-5 business days.
- Delivery Estimates: Delivery times are estimates and not guarantees. Actual delivery times may vary due to factors beyond our control, such as customs delays or carrier issues.
- Extended Delivery Times: Initial delivery times may be longer (up to six weeks) during the startup phase or due to stock availability.
4. Shipping Costs
- Calculation: Shipping costs are calculated based on the destination, weight, and dimensions of the package. Costs will be displayed at checkout.
- Taxes and Duties: You are responsible for any customs duties, taxes, or fees imposed by your country’s authorities.
5. Shipping Restrictions
- International Shipping: We ship products from Poland to select countries. It is your responsibility to ensure that our products can be legally imported into your country.
- Legal Compliance: You must comply with all local laws and regulations regarding the purchase, importation, and use of our products.
Prohibited - Destinations: We do not ship to countries or regions where our products are prohibited by law.
6. Customs and Import Regulations
- Customer Responsibility: You are solely responsible for understanding and complying with the import regulations of your country.
- Customs Clearance: Delays caused by customs inspections are beyond our control. We are not liable for any delays or seizures by customs authorities.
- Documentation: Necessary documentation will be provided for customs clearance. However, we cannot guarantee that your package will pass customs inspections.
7. Address Accuracy
- Correct Information: Ensure that the shipping address and contact information provided are accurate and complete.
- Undeliverable Packages: We are not responsible for shipments that are undeliverable due to incorrect or incomplete address information.
- Reshipment Fees: If a package is returned due to an incorrect address, you may be responsible for additional shipping charges to resend the package.
8. Risk of Loss
- Transfer of Risk: Title and risk of loss pass to you upon our delivery of the package to the carrier.
- Insurance: Shipping insurance is available upon request and at an additional cost.
9. Discreet Packaging
- Privacy Protection: All shipments are packaged discreetly without any indication of the contents to protect your privacy and confidentiality.
- No Inclusions of Invoices: Physical invoices or packing slips are not included in the shipment. All documentation is sent electronically via email.
10. Delivery Issues
- Delayed Delivery: We are not liable for delays caused by events beyond our control, including but not limited to customs delays, natural disasters, or carrier disruptions.
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date or receipt. We will assist in filing a claim with the carrier.
- Force Majeure: We are not responsible for failures or delays in delivery due to events beyond our reasonable control.
11. Returns and Refunds
- Return Eligibility: Returns are accepted only for unopened, unused products in their original packaging.
- Return Authorization: You must contact us within 7 days of receipt to obtain a Return Merchandise Authorization (RMA) number.
- Non-Returnable Items: Opened, used, or damaged products cannot be returned or refunded.
- Return Shipping Costs: You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
- Refund Processing: Refunds will be processed within 14 days after we receive and inspect the returned item.
- Compliance with Polish Law: Our return policy complies with Polish consumer protection laws, including the Act on Consumer Rights.
12. Defective Products
- Reporting Defects: If you receive a defective product, contact us within 7 days of receipt with details and supporting evidence (e.g., photographs).
- Resolution Options: We will offer a replacement or refund for confirmed defective products, in accordance with applicable laws.
13. Limitations on Returns
- Health and Safety Regulations: Due to health protection and hygiene reasons, certain products sealed for protection cannot be returned if unsealed after delivery, in compliance with Article 38 of the Polish Act on Consumer Rights.
- Customized Orders: Customized or special-order items are non-returnable unless defective.
14. Compliance with Laws
- Import Regulations: You are responsible for ensuring that the products comply with all import regulations and that all necessary permits or licenses are obtained.
- Legal Consequences: We are not liable for any legal consequences arising from your failure to comply with local laws and regulations.
- No Liability for Seizure: We are not responsible for products seized or confiscated by customs or other authorities.
15. Payment Terms
- Bitcoin Payments:
- Pricing Adjustment: A surcharge of up to 0.5% may be added to Bitcoin payments to account for exchange rate fluctuations.
- Payment Acceptance: If the Bitcoin payment received is more than 2% below the order total due to exchange rate changes, the payment may be rejected, and the order canceled.
- Refunds: Refunds for Bitcoin payments will be issued in Bitcoin, subject to the exchange rate at the time of refund.
- Bank Transfers: Orders paid via bank transfer will be processed once the funds have cleared in our account.
16. Limitation of Liability
- No Liability for Indirect Damages: We are not liable for any indirect, incidental, or consequential damages arising from shipping delays, customs issues, or other factors beyond our control.
- Maximum Liability: Our maximum liability to you for any losses or damages is limited to the total amount paid by you for the order.
17. Customer Obligations
- Information Accuracy: You are responsible for providing accurate shipping and contact information.
- Compliance Certification: By placing an order, you certify that you are authorized to receive the products and that they will be used in compliance with all applicable laws and regulations.
18. Amendments to the Shipping Policy
- Policy Updates: We reserve the right to modify this Shipping Policy at any time. Changes will be effective upon posting to our website.
- Notification of Changes: Significant changes to the policy will be communicated via email or a prominent notice on our website.
19. Governing Law and Jurisdiction
- Applicable Law: This Shipping Policy is governed by the laws of Poland.
- Dispute Resolution: Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts located in Poznań, Poland.
20. Contact Information
If you have any questions or concerns about this Shipping Policy, please contact us:
- Email: contact@beyond-peptides.com
