Frequently Asked Questions
Shipping and Packaging
Shipping, Packaging, and Discreet Delivery FAQs
How is my order packaged for shipping?
Do you offer discreet shipping options?
How long will it take for my order to arrive?
What are the shipping costs and do you ship internationally?
General Product Information
Common Questions About Our Research Products
What are peptides?
Peptides are short chains of amino acids that play crucial roles in various biological processes. They are widely used in research and medicine for their potential therapeutic benefits.
Are your peptides legal in Poland and Europe?
Can I purchase peptides for personal use?
Do you include test certificates with your products?
Do your peptides come with antibacterial water?
How are the peptides stored and shipped?
We store all peptides under optimal conditions (2-8°C) and protect them from light and vibrations until dispatch. To ensure maximum stability during transport, all peptides are shipped in their lyophilized (dry) form, not dissolved in water.
Are there customs duties within Europe?
No, there are generally no customs duties on goods shipped within the European Union due to the free movement of goods.
How can I contact customer support?
You can reach our customer support team via our email address ([email protected]). We are also working on providing support through WhatsApp in the near future.
Is my data secure with you?
Absolutely. We prioritize the security of your personal data by implementing high IT security standards.
Do you provide usage guidelines?
Yes, we provide clear usage guidelines for research purposes only. Please note that our products are not intended for human consumption.
How can I verify the authenticity of the products?
Our test certificates are available on our Lab Reports page for verification. Additionally, we are working on implementing a QR code verification system to confirm product authenticity.
What sizes of peptide packaging are available?
We offer peptides in three packaging sizes:
- Single Vial Packaging
- Four-Vial Packaging
- Ten-Vial Packaging
Do you plan to expand your product range?
Yes, we are continually working to expand our product range. By subscribing to our newsletter, you will receive updates on new product launches.
What are the steps involved in processing my order?
- Order Placement: Place your order easily through our secure online shop.
- Quality Testing and Batch Verification: Our products undergo rigorous quality testing.
- Test Certificates Online: Test certificates are available on our Lab Reports page.
- Inclusion of Antibacterial Water: All peptide orders come with antibacterial injection water (2ml vials).
- Shipping with a Trusted Partner: Shipped from Europe via DHL.
Do you provide guidance on peptide storage and handling?
Yes, we recommend the following for optimal peptide stability:
- Store at 2-8°C.
- Keep away from direct light.
- Minimize vibrations.
- Use airtight containers for reconstituted peptides.
• Always store peptides out of reach of children.
Are there any interactive resources available for storage and handling?
We are developing an interactive guide where you can learn about best practices for storing and handling peptides. Stay tuned for updates via our newsletter.
What measures do you take to ensure product security and trust?
- Trust Badges and Certifications: We display relevant certifications to assure you of our commitment to quality.
- Data Security: We employ high IT security standards to protect your personal information.
- Legal Compliance: We ensure all products and practices comply with legal standards.
Are there any customs considerations for international orders?
For shipments within the European Union, there are generally no customs duties. For international orders outside the EU, customers are responsible for any import duties, taxes, or customs regulations applicable in their country.
What responsibility do consumers have regarding legal compliance?
Consumers are responsible for ensuring compliance with local laws concerning the purchase, possession, and use of peptides. This includes understanding any prohibitions or restrictions on specific peptides within their country.
